She did not seem like she was in a rush to attend another patient, which maybe made the appointment pass quicker. She also took her time and made sure we were all taken care of before leaving the room.

The doctor did a very thorough physical exam of both dogs and addressed our concerns and was patient with all of our questions. That was the most reassuring part and made us feel more comfortable in our options and making a decision. They were extremely sympathetic and let us know what all of our options were in terms of improving his quality of life, prolonging his life, what their euthanasia process was like without sounding like it was all business.

We told them we were considering putting him to sleep because of how many health concerns and the dramatic weight loss he’s had these past couple of months. Having my eldest dog diagnosed with a progressive heart murmur a couple of years ago was tough and we knew he wouldn’t have long. They asked us about temperament and their home routine and what our current concerns were. They asked us a lot of questions about what we had observed in our pets and their general health at home. They were extremely kind and thorough about asking for my dogs’ medical history and immediately called their previous vet to get more information right on the spot! If that doesn’t show quality, I’m not sure what does.Īs we walked into the room, they attended us almost immediately (no more than a couple minutes of waiting).

My first impression of the place itself is that it was clean and friendly, not crowded and short wait time (I had made an appointment for early in the morning). I went in with both my senior dogs (10 and 12 years old) and had them get the first free physical exam. Today was the first day that I have taken my pets to VCA and I could not be happier.

Elizabeth betson